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Shipping & Returns

Shipping Policy

Shipping:

Processing Time:

1.1. We strive to process and ship your order as quickly as possible. For in-stock items orders are typically processed within 1 business day from the date of purchase, excluding weekends and holidays.

1.2. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods and Delivery Time:

2.1. We offer various shipping methods for domestic and international orders. The available options and associated delivery times will be displayed during the checkout process.

2.2. Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs procedures, natural disasters, or unforeseen incidents.

 

Shipping Charges:

3.1. Shipping charges are calculated based on the selected shipping method, destination, and the weight or dimensions of the package.

3.2. Any applicable customs duties, taxes, or fees imposed by the destination country are the sole responsibility of the customer.

Order Tracking:

4.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package.

4.2. Please allow a reasonable amount of time for the tracking information to become available after you receive the shipping confirmation email.

Return & Exchange Policy

Returns:

Return Policy:

1.1. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns within 14 days from the date of delivery.

1.2. To be eligible for a return, the product must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Return Process:

2.1. To initiate a return, please contact our customer support within the specified return period and provide the following information: - Order number - Reason for return - Description and condition of the product - Photographs, if applicable

 

2.2. Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.

2.3. Please ensure that the returned product is properly packaged to prevent any damage during transit. We recommend using a trackable shipping method for return shipments.

Refunds:

 

3.1. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

 

3.2. If the return is approved, a refund will be issued to the original form of payment, excluding any shipping charges, within a reasonable timeframe.

 

3.3. Please note that it may take additional time for the refunded amount to be reflected in your account statement, depending on your financial institution.

Non-Returnable Items:

 

4.1. Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to: - Personal care products - Consumables - Software or digital downloads

Damaged or Defective Products:

5.1. If you receive a damaged or defective product, please contact our customer support immediately.

5.2. We may require photographs or additional information to assess the damage or defect.

5.3. Upon verification, we will provide you with options for a replacement, repair, or refund, as applicable.

If you have any questions or require further assistance regarding shipping or returns, please contact our customer support. We will be happy to assist you.

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